Refund Policy

This Refund Policy applies to purchases made on punkolink.com and cloud.punkolink.com (the "Service") and forms part of the terms governing your use of the Service.

1. Seller and payment processing

Credits are sold by Strizhkova Tatiana (self-employed, United Kingdom) (the "Seller"). Payments are processed by Stripe, acting solely as a payment services provider and not as the seller.

The Seller is responsible for the sale, for applicable taxes, and for handling cancellations and refunds in accordance with this Policy.

2. What you purchase: Credits

On the Service you purchase Credits — an internal unit used to access the Service's features. By their nature, Credits are non-refundable and non-exchangeable. We do not provide voluntary refunds for Credits already purchased, except as expressly set out in this Policy or as required by applicable law.

In other words: as a general rule, purchased Credits are non-refundable. The exceptions we are legally required to honour are described below.

3. Statutory right of withdrawal (consumers in the EEA / UK)

If you are a consumer (purchasing for personal purposes not related to a trade or business), you may have a statutory right to withdraw from your purchase within 14 calendar days of the transaction date and receive a refund.

An important condition applies to Credits:

• If, within the 14-day period, you have not used the Credits you purchased, you may exercise your right of withdrawal and receive a refund for the unused Credits.
• If, at checkout, you consented to the immediate supply of the Credits and began using them before the end of the 14-day period, the right of withdrawal is lost in respect of the portion already used. No refund is issued for Credits that have been consumed (used).

This section does not limit any non-waivable consumer rights granted by the applicable law of your country.

4. Faulty products or products not as described

This Policy does not affect your statutory rights in relation to products that are not as described, are faulty, or are not fit for their intended purpose. In such cases you are entitled to the remedies provided by applicable law.

5. How to request a refund

To request a refund or cancellation, write to us at support@punkolink.com from, or including, your account email, with the details of the purchase (approximate date and amount).

Please do not include full card or bank-account numbers in your requests.

Approved refunds are issued by the Seller via Stripe to the original payment method, normally within 14 days of approval, subject to Stripe's processing rules (including payment-method and transaction-age limitations).

6. Fraud and refund abuse

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. Opening a payment dispute (chargeback) before contacting support may affect the handling of your request.

7. Changes

We may update this Policy from time to time. The current version is always available on the Service; the date of the latest revision is shown at the top of this document.