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title: Incident Response
description: When something breaks, an engineer who already knows your system is in within minutes and acts mid-fire — reroutes around the failing node, isolates the segment, gracefully degrades the non-essential so the critical keeps running.
---

Incident response addresses the interval between the moment a system fails and the moment it is restored. The cost of an outage is concentrated in that interval, and a substantial part of it is ordinarily spent not on repair but on orientation — an external responder learning an unfamiliar network before being able to act on it.

This service removes the orientation cost by placing the responders inside the system in advance. Because the topology, the traffic patterns, and the expected behavior are already known to them, the response proceeds directly to diagnosis and correction. Correction occurs while the incident is in progress rather than afterward: from within the routing layer, traffic can be redirected around a failing node, a compromised or misbehaving segment isolated, or non-essential functions degraded so that the revenue-bearing path continues to operate. The incident is followed by an account, in ordinary business language, of what occurred and what has changed as a result.

The service is applicable where the cost of downtime is significant and where no in-house team exists to absorb it.

Its speed is a function of the standing preparation described under Readiness; the two are interdependent. Where downtime carries little cost, the service confers little benefit, and that determination is made openly rather than deferred.